Refund policy
Right of withdrawal for consumers
(The consumer is any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to his or her commercial or self-employed professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
-To which you or a third party named by you, who is not the carrier, have taken possession of the goods. if you have ordered one or more goods as part of a single order and these are delivered or Will be ;
-On which you or a third party named by you, who is not the carrier, have taken possession of the last goods. Has, provided that you have ordered several goods as part of a unified order and these are delivered separately ;
-On which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece. Has, provided that you have ordered a product that is delivered in several partial items or pieces ;
In order to exercise your right of withdrawal, you must contact us (Muffin AndCo, Goldammerstr 19 12351 Berlin, Telefonnr. : 00491771951049, E-mail address: info@muffinandco.de) By means of a clear declaration (e. g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form, but this is not mandatory.
In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period.
Consequences of withdrawal
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged fees for this repayment.
We may refuse to repay the goods until we have received the goods or until you have provided proof that you have returned the goods, whichever is the earlier.
You have sent the goods to us immediately and in any case no later than 14 days from the date on which you inform us of the revocation of this contract To return or hand over. The deadline is met if you send the goods before the deadline of 14 days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to a handling of them that is not necessary to check the nature, characteristics and functioning of the goods.
Exclusion or Reasons for extinction
The right of withdrawal does not apply to contracts
-For the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
-For the supply of goods that can quickly spoil or whose expiration date would quickly pass;
-For the supply of alcoholic beverages, the price of which was agreed upon the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
-For the supply of newspapers, magazines or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
-For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
-For the supply of goods, if after delivery they were inseparably mixed with other goods due to their nature;
-For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
-To Muffin AndCo, Goldammerstr 19 12351 Berlin, Telefonnr. : 00491771951049, E-mail address: info@muffinandco.de:
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete inapplicable.
(The consumer is any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to his or her commercial or self-employed professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
-To which you or a third party named by you, who is not the carrier, have taken possession of the goods. if you have ordered one or more goods as part of a single order and these are delivered or Will be ;
-On which you or a third party named by you, who is not the carrier, have taken possession of the last goods. Has, provided that you have ordered several goods as part of a unified order and these are delivered separately ;
-On which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece. Has, provided that you have ordered a product that is delivered in several partial items or pieces ;
In order to exercise your right of withdrawal, you must contact us (Muffin AndCo, Goldammerstr 19 12351 Berlin, Telefonnr. : 00491771951049, E-mail address: info@muffinandco.de) By means of a clear declaration (e. g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form, but this is not mandatory.
In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period.
Consequences of withdrawal
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged fees for this repayment.
We may refuse to repay the goods until we have received the goods or until you have provided proof that you have returned the goods, whichever is the earlier.
You have sent the goods to us immediately and in any case no later than 14 days from the date on which you inform us of the revocation of this contract To return or hand over. The deadline is met if you send the goods before the deadline of 14 days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to a handling of them that is not necessary to check the nature, characteristics and functioning of the goods.
Exclusion or Reasons for extinction
The right of withdrawal does not apply to contracts
-For the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
-For the supply of goods that can quickly spoil or whose expiration date would quickly pass;
-For the supply of alcoholic beverages, the price of which was agreed upon the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
-For the supply of newspapers, magazines or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
-For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
-For the supply of goods, if after delivery they were inseparably mixed with other goods due to their nature;
-For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
-To Muffin AndCo, Goldammerstr 19 12351 Berlin, Telefonnr. : 00491771951049, E-mail address: info@muffinandco.de:
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete inapplicable.